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Pam: Michael, this is Pam, can I help you?
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LPC: Your station, well, you know, what sets it apart?
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Pam: What is it that you need to know?
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LPC: What kind of, I'd like to know about the validity of what's going?
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Pam: I can't discuss anything like that over the phone.
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LPC: What are you talking about?
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LPC: This is a simple inquiry.
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Pam: Well, I'm sorry that I'm not allowed to discuss the company policy.
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Pam: We cannot discuss anything over the phone like that.
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LPC: What makes it special over there? Is there...
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Pam: It's a corporate store and we go by the policy.
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LPC: Is there a certain feeling, or...?
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LPC: Sure.
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Pam: Hi.
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Pam: This is Pam.
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Pam: Can I help you?
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LPC: Hi, let's, uh... let's talk procedure for a second.