Mike: Yeah, hello.

LPC: Yeah, Mike, please.

Mike: Um… What’s your business, sir?

LPC: This is Hooter, calling. How's it going?

LPC: I'm new around here.

Mike: Good.

Mike: Okay, good, Hooter. Ya know what, I— I don’t have time to talk to you but, uh… have a great day and please don’t— I’m in the middle of installing a dishwasher.—

LPC: Well, hey, I got your number up at the newsstand.

LPC: I was a friend of mine up.

Mike: No, I know. I like all that, too, but I'm really,

Mike: I can't talk to you right now.

LPC: I'm from Mummy Mountain.

LPC: You know, I had to pump the brakes up, so that's why I'm new around here.

Mike: Okay, good.

Mike: Well, unwrap the mummy, and I know the gig, the gig's up.

Mike: I mean, so.

LPC: Just check it out real quick.

LPC: I'm coming around to install Christmas lights up and down the street, okay?

LPC: So don't fret if you hear me rustling around.

LPC: Okay, okay, okay, so that's where I'll be good.

Mike: Install them.

Mike: But I know who you are, so the thing is, it's like,

Mike: The gig’s up. You’re supposed to be getting my brother, not me… So, uh…—

LPC: Mike, I'll leave the information sheet about payment and everything for the Christmas lights, okay?

LPC: So I don't bother you any further.

LPC: All right, so you can remit payment that way.

Mike: A great day.

LPC: Not going to be a problem.

LPC: Just send a payment when you see what I do with the lights.

LPC: Okay, take, take, okay.

Survey: Thank you for participating in our customer experience survey.

Survey: Question one.

Survey: How likely would you be to recommend UPS to a friend or colleague?

Survey: Enter a number between zero and ten, with zero.

Survey: Zero meaning not at all likely, and ten meaning extremely likely.

Mike: Oh, I'm going ten.

Survey: Please make a selection.

Survey: Question one.

Survey: Oh.

Survey: How likely would you be to recommend your request?

Mike: Oh, well, it's not, it's not meant let me make a selection.

Mike: With zero meaning not at all likely, and ten meaning extremely.

Mike: Every time I hit the pad, it goes black.

Mike: What do I do?

Survey: For the next question, we will be using a scale between one and five,

Survey: with one meaning strongly.

Survey: disagree and five meanings strongly agree.

Survey: Question two.

Survey: I would choose to interact with the same representative the next time I contact UPS.

Survey: Please enter a number between one and five.

Mike: Oh, strongly would want to use this person again.

Survey: For the next question, we will be using a scale between one and five,

Survey: with one meaning strongly disagree, and five meaning strongly agree.

Survey: Question two.

Alex: Hello?

Mike: Hello?

Alex: Hello?

Mike: Hello?

Mike: Is this UPS?

Alex: Hello?

Mike: Hello?

Alex: Yes? Can I help you?

LPC: Yeah, uh, you called me.

Alex: No, somebody's screwing with our telephone lines.

Alex: They cross different people's numbers, and they call two or three people at the same time,

Alex: and everybody thinks they've been called, and it's just somebody having fun at our expense.

Mike: Oh.

Alex Trebek: Disregard.

Mike: It's not UPS?

Alex: No, it is not.

Mike: Oh, well I’m sorry.

Alex: No, don’t be.—

Mike: Have a great day.

Alex: Yep.